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Hiram College Library

Common Problems

Here are several of the most common issues when attempting to connect from Off Campus to one of Hiram College Libraries resources.

  • Using the wrong code for the barcode entry on the website’s login. Check to make sure you are using the correct barcode here.
  • If you are using the correct barcode, make sure that it has been registered. If this is your first time using the library, visit the library to register your barcode or email with your name, student ID number, phone number, and the barcode on the back of your student ID. You will receive a response within 1 business day. 
  • Using an incorrect Hiram username/password. For further information see Hiram's Self Service Password Manager.
    • If you do not have a Hiram username/password you must contact Dray computer center to address this issue.
  • Many students start their research by using Google or Google Scholar. 
    • Unfortunately this can result in you being linked to the pay publishers website instead of the free link to the resource through OneSource or Hiram College Library's portal. One of the most common screens you will see that indicates you are at the wrong webpage is the EBSCOhost login page.

If you are still having trouble, contact the library.